FREQUENTLY ASKED Qs

THE STUDIOS

  • BLACKHORSE ROAD

    Just a stone’s throw from Blackhorse Road Station, we’re here to answer your Pilates prayers and bring the best instructors to you. Unit 3B, 6 Frank Searle Passage, E17 6ET

    BRIXTON

    Our home base. The OG. Our first studio opened in 2023 levelling up Brixton’s fitness offering. With class-based Reformer Pilates, HIIT and Strength Training, this one-stop shop for all things well-being captured the community in a big way. 10-12 Tunstall Road, SW9 8BN

    BROCKLEY

    Our studio features a spacious double shopfront that lets in plenty of natural light. Inside, you'll find 12 state-of-the-art Reformer Pilates beds, with classes running throughout the day led by the best instructors in the field. 285-287 Brockley Road, SE4 2SA

    CAMBERWELL

    Our South East spread wouldn’t be complete without a spot for everyone in Camberwell.

    We found a lovely home in the railway arch right opposite The Bear pub and can’t wait for you to see it! Arch 348 Camberwell Station Road, SE5 9JN

    DE BEAUVOIR

    Located in the heart of De Beauvoir, one of London’s most charming neighborhoods, our new LevelOut studio is your local hub for Reformer Pilates, workshops, and postnatal courses. 28-36 Orsman Road, N1 5QJ

    DEPTFORD

    We’re above the restaurants in Deptford Market Yard opposite the church on the same level as the train platform. 5 Carriage Way, Deptford Market Yard, SE8 4BX

    EAST DULWICH

    Minutes from East Dulwich station, you’ll find our 12-bed Reformer Studio on Melbourne Grove. The place for Pilates: Reformer, Postnatal, Workshops and much more. 10-12 Melbourne Grove, SE22 8QZ

    PECKHAM

    We’ve been searching for the perfect spot for a 12-bed LevelOut Reformer Pilates studio in Peckham for agesssss and have finally found it. Unit 6 Bellenden Road Business Centre, SE15 4RF

    ST PAUL’S

    Time to venture out of South East and into the City. We’ve bringing you the best trainers in the heart of the Capital. 25 Cannon Street, EC4M 5SB

    WANDSWORTH

    LevelOut comes to shake up Wandsworth’s fiery fitness scene. Just a stone’s throw from Wandsworth Town Hall, we’re here to answer your Pilates prayers and bring the best instructors to you. Time to level up. 3 All Saints Passage, SW18 1EP

  • You’ll have 15-20 minutes after the last class of the day before we close.

    Please be sensitive to your instructor’s time if you’re in one of our instructor-led studios.

  • Yes, we have lockers, and they’re free to use.We take no responsibility for lost, stolen, or damaged items.

  • In Brixton, East Dulwich, and Wandsworth, we have showers, towels, and changing facilities.

    In Deptford, there are toilets for changing but no showers.

  • Yes, towels are available behind the front desk.

    We’ve got hairdryers and straighteners, too.

  • We have a drinking water fountain and encourage you to bring your own water bottle. We sell reusable water bottles if you forget yours.

  • You can preorder a delicious protein shake for after your class to help with your recovery! No snacks right now but we can point you in the right direction in the local area.

  • Yourself! For BASE classes, you must have suitable footwear for HIIT-style training. For REFORMER, you’re welcome to wear grippy socks but we don’t insist on them. We have sweat and shower towels available free of charge. Bring a water bottle - you’re gonna need it.

  • Regrettably, the studios are currently only accessible by stairs, but we’ll do everything we can to accommodate your access needs. Get in touch with us to learn more.

  • The studio is opposite of local bike parking.

  • Our app is the best way to book classes. Download the LevelOut app for Apple or Android👇

    http://mndbdy.ly/e/5731034

    Or you can log into your account via our website, or MindBody, and sign up for a class.

  • We’re always looking for amazing people to join our teaching team. Trainer or Pilates instructor who likes our vibe? Email opportunities@levelout.co.uk with a CV and a short covering letter.

  • Booking opens one week in advance across all studios.

  • If you’d like to bring a guest, we can’t wait to meet them! They need to get booked in with us.

    We love dogs but the studios are not dog-friendly.

    Children under 18 cannot be admitted into the studio under any circumstances.

  • It is generally NOT recommended for pregnant students to start Reformer Pilates for the first time when they are pregnant. If you have already been attending classes throughout your pregnancy then please review the following guidance.

    First Trimester: continue if you are already moving your body, taking precautions.

    Second Trimester: Only attend class if you have already started your Pilates journey and we do not allow pregnant students into INTENSE classes. Where possible, stick with instructors who already know your body and can offer you modifications along your journey. If you are attending a new instructor for the first time (even if they are prenatal qualified) it is best to attend their FOUNDATION class first so that they can get to know you, and your body. Although our instructors do their best to accommodate all bodies, it can be tricky to give you what you need at an intermediate/mixed ability level class.

    Third Trimester: Please attend only FOUNDATION classes with a qualified instructor unless your regular instructor has agreed with you that they are comfortable with you in their Intermediate class. We offer 1-2-1 classes, too!

THE CONCEPTS

  • It’s all about the weights. Maximise your potential with our Strength-Focused Classes. Divided into 3-4 blocks, each with a focus on repetitions or timed intervals, you can customise the workout to your pace and track your progress over time.

  • Join our Conditioning Session, perfect for those seeking to enhance endurance and cardiovascular capacity. Expect high-intensity workouts with bikes, Ski Ergs, bodyweight exercises, and weighted blocks (dumbbells) in rotation.

  • The best of both worlds! Indulge in a special weekend treat with our LO Special, where we combine the best elements of our LIFT & BURN classes into a killer workout.

  • Sunday Service Special is our weekly BASE recovery focused-class where we combine the best elements of our LIFT & BURN classes and combine that with MOBILITY and FLEXIBILITY work. Come and experience a workout that will leave you feeling reinvigorated and ready to take on another week of training.

  • Reformer Pilates is a Pilates class that uses the Reformer bed. It provides a full-body workout that can help develop a strong core and tone a variety of major muscle groups.

    We offer four class types: Foundation, Reformer, Intense and Restore.

  • We advise you to join a minimum of three FOUNDATION classes to begin with so you can be set up safely on the Reformer and develop good habits. If you have a high level of fitness and coordination (perhaps you do a lot of yoga or mat Pilates), you may be able to progress to REFORMER - REFORMER in fewer than three sessions. Get in touch to learn more.

  • You’re welcome to come in and work around your injury but you do so at your own risk. Our trainers are on hand to advise you and offer modifications.

  • We love getting feedback in person but you’re also welcome to email us.

BUYING STUFF

  • Reformer class packs can be used for any reformer classes or any base classes

  • BASE class packs can be used for any BURN or LIFT classes

  • No. Your credits are valid for one month and will then refresh.

  • Memberships can be cancelled with 4 weeks notice, you’ll continue to have access to the classes/studio during this period. This should be actioned by email to hello@levelout.co.uk

  • We allow memberships to be frozen for 2 weeks a year in a consecutive block.

  • We have a no cancellation policy for the first 3 months from the start of your membership.

  • We do not provide refunds in any form.

  • YES! We love hosting private sessions, from hen dos to corporate classes, we’ve got you covered. Just get in touch at hello@levelout.co.uk to learn more.

  • A class pack is a single or group of sessions that you can use as and when before they expire. It’s a one off-purchase, pay as you go. The expiry length kicks in from the date of your first booking.

    Recurring class packs allow you to attend a certain number of classes a month. Your session allowance doesn't roll over. After your three-month minimum term has finished you can then cancel anytime, subject to at least one month’s notice. A membership can be used by the holder only and cannot be shared.

    Members get more. It’s better value, and there’s tons of perks. Speak to a member of the team to learn more.

  • Are you a local business? We’d love to hear from you. We offer special discounts to local businesses for your team, so get in touch.

LATENESS & CANCELLATIONS

  • We have a zero tolerance policy to lateness for your safety and to minimise disruption to class. Please aim to arrive at least 10 minutes before your session.

  • Cancel 12+ hrs before the class - no consequence.

    Cancel within 12 hrs of the class - £10 charge applied to your account and lose class credit.

    No show to a class - £20 charge applied to your account and lose class credit.

  • We do not provide refunds in any form.

  • You’ll be charged a £20 no-show fee and you’ll lose the credit.